Admin Portal Front Desk
District Secretariat Batticaloa

Digital Government.
Simpler for Everyone.

OneGov unifies every citizen-facing service across all 14 Divisional Secretariats in Batticaloa under one transparent, efficient, and fully digital platform — accessible anytime, anywhere.

Submit a Request Track Your Service
14+
Divisional Secretariats
50+
Services Online
24/7
Digital Access
Real-Time Service Tracking
Monitor your application progress with live updates at every stage. Complete visibility from submission to resolution.
Application #BTC-2024-041272%
Fast Document Processing
Birth certificates, income letters, land documents — all processed digitally within verified timeframes.
Average processing: 3 working days
Unified Helpdesk
One contact point for all 14 Divisional Secretariats. Trained officers, guaranteed response times.
Officers online now

Track Your Service Request

Enter your unique service ticket number to check the real-time status of your application

Example ticket numbers: 0412 or 00123
Government Certified
Secure & Encrypted
Tamil · Sinhala · English
24/7 Online Access
Mobile Friendly
10,000+ Citizens Served
Our Digital Services

Everything You Need, All in One Place

From document applications to grievance resolution — OneGov brings the full range of government services to your fingertips, without the queues.

Document Services
Apply online for birth, death, marriage and income certificates. Track every step digitally without a single office visit.
Learn more
Grievance Management
Submit complaints and service requests with full transparency. Guaranteed response times with officer-level accountability.
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Appointment Booking
Schedule meetings with divisional officers at a time that suits you. No queues, no wasted trips, instant confirmation.
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Land & Survey Services
Access land ownership records, survey data, and apply for permits related to property and development within the district.
Learn more
Analytics & Reports
Administrators and stakeholders get live dashboards showing service delivery performance, backlogs, and trends district-wide.
Learn more
Welfare & Social Services
Apply for welfare support, Samurdhi programs, and community development initiatives through a single unified portal.
Learn more
How It Works

From Request to Resolution in 4 Simple Steps

OneGov makes the entire service lifecycle digital, transparent, and citizen-friendly.

01
Submit Your Request Online
Fill out a simple digital form, upload required documents, and submit — from your phone, tablet or computer, any time of day.
02
Automatic Assignment
Your request is instantly routed to the correct Divisional Secretariat branch and assigned to a designated officer.
03
Track Progress in Real Time
Use your unique case number to follow every stage — from receipt to review, forwarding, and final action.
04
Receive Your Resolution
Get notified when your request is completed. Download documents or confirmations directly from the portal.
Sample Case Tracker In Progress
Birth Certificate Application · Manmunai West DS
Request Submitted
12 Jan 2024 · 09:42 AM
Received & Verified
12 Jan 2024 · 11:15 AM
Assigned to Officer
13 Jan 2024 · 09:00 AM
Under Review
In progress · Est. 15 Jan 2024
Completed
Pending
10k+
Citizens Served
14
Divisional Secretariats
94%
Satisfaction Rate
3x
Faster Than Paper
Coverage Area

All 14 Divisional Secretariats, One Platform

Every DS division in the Batticaloa District is connected through OneGov. Citizens in any area access the same high standard of digital service.

1
Batticaloa
Urban Centre · Batticaloa Town
DocumentsWelfareLand
2
Manmunai West
Western Sector · Araiyampathy
DocumentsGrievances
3
Manmunai North
Northern Sector · Valaichenai
DocumentsLand
4
Manmunai South & Eruvil Pattu
Southern Sector · Kaluthavalai
WelfareDocuments
5
Manmunai Pattu
Interior Sector · Chenkalady
DocumentsAppointments
6
Koralaipattu
Northern Sector · Valaichchenai
DocumentsLand
7
Koralaipattu Central
Central Sector · Oddamavadi
WelfareAppointments
8
Koralaipattu North
Far North · Karativu
DocumentsWelfare
9
Eravur Town
Southern Sector · Eravur
DocumentsWelfare
10
Eravur Pattu
Inland South · Karadiyanaru
LandGrievances
11
Kattankudy
Coastal Sector · Kattankudy Town
DocumentsLandGrievances
12
Paddippalai
South-West Sector · Paddippalai
DocumentsWelfare
13
Porativupattu
West Sector · Porativu
LandDocuments
14
Valaichenai Town
Northern Town · Valaichenai
DocumentsAppointmentsWelfare
ICT Team

The People Driving Digital Transformation

Meet the dedicated ICT professionals and development officers behind OneGov, working across every division to make digital government a reality.

L
Mrs. Luckshika K.
ICT Officer
District Secretariat Batticaloa
N
Mrs. Nimagini J.
ICT Assistant
District Secretariat Batticaloa
K
Mr. K. Nimalaraj
Lead System Developer
District Secretariat Batticaloa
V
Miss. Vithyashini E.
ICT Assistant
DS Manmunai West
S
Mrs. Sivathene N.
ICT Assistant
DS Koralaipattu Central
N
Mrs. Neeraja S.
ICT Assistant
DS Eravur Town
Our Vision

Digital Divisional Services for a Thriving Community

"In collaboration between the District Secretariat Batticaloa and our network of 14 Divisional Secretariats, we are committed to delivering efficient, accessible, and citizen-centric services through this innovative digital platform — leaving no community behind."

100%
Digital Transformation
50%
Faster Processing
24/7
Always Available
95%
Citizen Satisfaction
Contact Us

We're Here to Help

Have questions about our services, need guidance on your application, or want to provide feedback? Reach out — our team responds within one business day.

Address
District Secretariat, Batticaloa, Eastern Province, Sri Lanka
Phone
+94 65 222 4585 · +94 65 222 4586
Email
info@batticaloa.ds.gov.lk · ict@batticaloa.ds.gov.lk
Website
www.batticaloa.ds.gov.lk
Fax
+94 65 222 4587
Office Hours
Monday – Friday8:30 AM – 4:30 PM
Saturday8:30 AM – 12:30 PM
Sunday & Public HolidaysClosed
Online portal available 24/7
Send a Message
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